FREQUENTLY ASKED QUESTIONS
Buying and ordering on our website are very fast and easy processes! You just have to:
Select the product and the quantity you want and add it to the shopping bag;
Confirm and proceed to Checkout;
Fill a simple form with Billing Address and/or Shipping Address; choose the payment method (PayPal, Credit Card or Debit Card)
We dispatch most orders within 4-15 business days (excluding weekends, national holidays and unexpected busy periods). Though we keep 95% of our catalog in our inventory, certain products need to be sourced directly from the brand itself and that fact might delay your order.
Once your order is confirmed, you will receive an email confirming your order details. You will also be notified when we dispatch the item(s) with the respective tracking details.
AccYes, there’s a minimum amount to have free shipping: 140 USD (you can change the currency at the top right of our page).
You will be able to check the shipping cost before you proceed for payment.ordion Content
Yes, you can change the address by sending us an e-mail requesting the change and the new address. After the order is processed and shipped (after you receive the shipping confirmation e-mail), it is impossible to change the address.Accordion Content
Yes, Definitely! You can do so by filling in your address as the “billing address” and the address you wish to ship your order to as the “shipping address”.
Yes. We deliver to PO Boxes (some exceptions may be applied).
You can, obviously, cancel your order, for any reason, up to the moment your order has been processed and shipped. After that, you cannot cancel your order, but you may return it. For instructions on how to do this, please refer to our Returns, Replacements and Refunds page.
All you need to do is provide us with your name, email address and a password of your choice. It’s that simple!
You can pay securely with the following Payment Methods:
Visa, MasterCard, American Express, Discover Network, and Paypal.
All the payments done at DumSan website are processed over an SSL connection and is 100% secure.
This is an industry-standard secure payment method so that we can ensure that all your online transactions at DumSan are processed in an extremely secure environment.
When you click on the “place order” button, you are directed to a page where you can insert your discount/coupon code.
On this page, you can enter the discount code and the respective discount will be applied to your order.
You can then proceed to checkout and pay the remaining amount.
Note: Only one coupon code can be used on a single order. In case of suspected misuse of coupons, DumSan reserves the right to cancel orders.
When ordering from DumSan ,Customers are required to pay charges such as customs fee, service fee, administration fee, warehousing fee whatsoever related with customs.Customs issues vary by countries, so customers need to contact local customs office for detailed information to avoid potential problem Customers are fully responsible for any of customs related issues, such as Customs Taxes, Import Taxes, Value added Taxes, and so on.
Customers should contact their local customs office for information concerning banned items in their countries. We are required by law to declare our shipments according to their actual content and value.
We cannot entertain requests to alter declaration values and/or content of shipments. If for any reason your local customs authorities confiscate any items from your order,
DumSan is not responsible for reshipment or refund regarding the confiscated item(s).
f customers refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, we will not be responsible for any refund or reshipment of the refused package.
Shipping and Delivery Policies
We ship worldwide using FedEx Express or Standard Mail.
Please note: Some countries have tightened customs restrictions on import shipments, which can lead to delays in delivery.
After an order is placed, how it is processed by DumSan?
After the payment is confirmed, we make an effort to post the items on the same or the next business day. If the product is not available at the moment, we allow 3 business days for shipping the product. If any paid product is unavailable for more than 3 business days, the customer will be contacted and informed of the deadline for restocking and choose between waiting or refund.
The orders sent by GearBeauty have an associated tracking code sent by email once the order is posted with all the information to track your order.
At DumSan, our main goal is your complete satisfaction so purchasing with us is easy and fully transparent and we offer an “Easy Return Policy” through which you can make a return/exchange request of a product within 14 days of its delivery.
If, after receiving your order, you want to return or exchange a product, you should proceed accordingly to the following steps:
Send us an email at firstname.lastname@example.org communicating the intention to exchange or return the product within 30 days of receiving the order;
Provide us with your order ID details (Order Number) and mention the reference (s) of the product (s) you want to exchange and/or return;
You will receive an email from us indicating all the information you need for return or exchange the product (s).
If you proceed accordingly to the information on the e-mail and the products are received by us in their original packaging with their seals, labels, and barcodes intact, you will receive a new product, a voucher for a future purchase or the refund through your original payment method (depending on the situation). In the case of refund, it can take up to 14 working days to be processed and 5 to 10 days to be available on your account after processing. You will receive an e-mail confirming your account has been credited once your refund is processed.
DumSan will only return/exchange an item if it was received by the client when delivered, meaning that, in case of Express Delivery (by FedEx), the client must accept the order and then, proceed to return/exchange (refusing the delivery is not valid as return/exchange).
If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.
In order for the return or exchange to be accepted, it must respect the following rules:
- The product has to be sealed in its original packaging, including the protective cellophane or labels (if any);
- If the product box has no mark or seal, you must keep intact the seal of the product, or any other protection marks;
- You shall ensure that the product conforms to all the accompanying components: samples, gifts, among others, respecting the original shipping conditions;